Returns & Exchanges

At Starface, we want you to love your skin and your results; if you are not entirely satisfied with your purchase, you can return your items within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your products are in their original packaging, unused, and purchased directly from the Starface UK store.

• 2.
  Contact Support

  Email our help team with your order number and the reason for your return to receive a unique return authorization code.

• 3.
  Pack Your Items

  Securely package your items and include the return authorization slip inside the parcel to ensure fast processing.

• 4.
  Ship and Refund

  Send your package back to our UK warehouse; once received and inspected, your refund will be issued to your original payment method within 5-10 business days.