Frequently Asked Questions
Everything you need to know about our star-shaped pimple patches and more.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-3 business days. We also offer express shipping options at checkout for next-day delivery on orders placed before 1pm.
Are Starface patches safe for sensitive skin?
Yes, our Hydro-Stars are made with 100% hydrocolloid, a material that is clinically proven to absorb fluid and help reduce inflammation while being gentle on all skin types.
What is your return policy?
Due to the nature of our products, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be 100% vegan and Leaping Bunny certified cruelty-free. We never test on animals at any stage of product development.
How do I know which patch is right for my breakout?
Our classic yellow Hydro-Stars are perfect for fluid absorption, while our medicated stars (like those with Salicylic Acid) are designed to target deeper, stubborn spots.
Can I wear Starface patches over makeup?
For the best results, we recommend applying patches directly to clean, dry skin. However, many users enjoy layering them over makeup as a decorative accessory!